Who we are
Clip & Dip Dog Grooming is a local dog grooming business based in Unthank Road, Norwich, Norfolk. Our website address is: https://www.clipanddipnorwich.co.uk
Clip & Dip Dog Grooming is also the data controller for this website and the services we provide.
Contact details
You can contact us at:
Email: [email protected]
Phone: 07917 567200
Address: 168 Unthank Road, Norwich NR2 2AB
Contact Form
When you use our contact form, we collect the information you provide (such as your name, email address, telephone, and message), along with your IP address and browser details to help prevent spam. This information is used solely to respond to your enquiry or provide a quote, and is not shared with third parties.
Lawful Basis for Processing
We process personal data under the lawful bases of legitimate interests, contract, and legal obligation, depending on the nature of your interaction with us. This allows us to respond to enquiries, provide grooming services, maintain records, and comply with UK law.
Cookies and Consent
We use cookies to improve your experience and protect our site from spam and abuse. You can manage your cookie preferences at any time using the Consent Preferences button on our Cookie Policy page. This page also lists the specific cookies we use, including their purpose and duration.
Analytics and Security
Our website may use basic analytics or security tools to understand site performance and protect against spam or malicious activity. You can manage your cookie preferences at any time through our Cookie Policy page.
How Long We Keep Your Data
We only keep your personal information for as long as necessary.
• General enquiries are usually kept for up to 12 months.
• Appointment and service records may be kept for up to 7 years to meet UK tax and accounting requirements.
• Technical logs used for security are kept for a short period before being automatically deleted.
Third‑Party Service Providers
We may use trusted third‑party providers to help operate our website and business, such as website hosting, email services, and security tools. These providers only process your data on our instructions and are required to keep it secure.
Your Rights
Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also object to our processing or request that we restrict how we use your data. To exercise these rights, please contact us at [email protected]. If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO).
Data Protection Complaints (Data Protection (Use and Access) Act 2025)
If you have any concerns about how we have handled your personal data, you can raise a complaint using the contact details provided in this policy. We will acknowledge your complaint within 30 days, investigate the matter promptly, keep you informed of progress, and provide a clear outcome once our investigation is complete.
If you are not satisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. Further information is available at: www.ico.org.uk.